SVS COMMUNICATION

Refund and Cancellation Policy

This Refund and Cancellation Policy applies to all courses, programmes and related services purchased through the SVS EduPro website operated by SVS COMMUNICATION ("SVS COMMUNICATION", "us" or "we"). It should be read together with our Terms and Conditions. By placing an order on this Website, you agree to the terms set out below.

Cancellation of an Order

  • You may request cancellation of an order at any time before the course material is dispatched to you, or before the login details for online access to the course or test material are disclosed or dispatched to you, whichever is earlier.
  • Once the course material has been dispatched, or once login or access credentials have been disclosed or dispatched, the order is treated as fulfilled and cancellation is no longer available.
  • Cancellation requests must be raised in writing to our support email address given in the Contact Us section of this page.

Eligibility for a Refund

  • A refund is applicable for our products and services only until the product or service is dispatched, or until the login details for online access to the course or test material are disclosed or dispatched to you.
  • Where access to a course, programme or test material has already been granted, the fee paid is not refundable, as the service has been delivered in full at the point of access.
  • If a duplicate payment is made for the same order, or an amount is debited without the corresponding order being created, the excess amount will be refunded in full on verification of the transaction.
  • If a course or programme is cancelled or withdrawn by SVS COMMUNICATION before it is delivered to you, the amount paid for that course or programme will be refunded in full.

How to Request a Cancellation or Refund

To request a cancellation or refund, write to us at the support email address given in the Contact Us section of this page. Please include the following in your request so that we can locate and verify the transaction:

  • Your name as entered at the time of purchase;
  • Your registered email address and mobile number;
  • Your order number, which is sent to you by email after your order is placed, along with the date of the transaction;
  • The name of the course or service for which the request is being raised; and
  • The reason you are requesting the cancellation or refund. We take customer feedback very seriously and use it to constantly improve our products and quality of service.

Processing of Refunds

  • All refunds, if eligible, will be processed within 14 (Fourteen) business days of our receiving the cancellation request.
  • The mode of refund will be the same as the mode through which the original transaction was done. Refunds are credited back to the original payment instrument, and we are not able to redirect a refund to a different account or payment method.
  • Once a refund has been processed by us, the time taken for the amount to appear in your account depends on your bank or card issuer, and that period is outside our control.
  • We do not levy any cancellation charge on an eligible cancellation. Any bank charges, payment gateway charges or taxes that are deducted by a third party and not received by us are governed by the terms of that third party.

Non-Refundable Cases

  • Courses or test material for which access credentials have already been disclosed or dispatched.
  • Requests raised on grounds of change of mind, or of the learner being unable to attend or complete the course, after access has been granted.
  • Where access to the Website or to our services has been blocked or withdrawn as a result of a breach of our Terms and Conditions, including a failure to provide the registration or examination information required under those terms.

Grievances Relating to Payments and Refunds

If you are not satisfied with the outcome of a cancellation or refund request, you may raise the matter under our Grievance Redressal Policy, which sets out how complaints are recorded, investigated and escalated.

Contact Us

For any question relating to cancellations or refunds, please contact us at:

  • Address: SVS COMMUNICATION, Hno:48-452/4, plot no 13, Ganesh nagar, Chintal, Hyderabad-500054, Telangana, India
  • Phone: +91 9499901234
  • Email: svscommunication@gmail.com

Changes to This Policy

SVS COMMUNICATION reserves the right to modify or update this Refund and Cancellation Policy from time to time. Any change will be published on this page and will apply to orders placed after it is published.